Quick answer: Protect people first, stop the water only if it is safe, avoid electrical hazards, and call for help. Water Pro is available 24/7 at 812-936-4230. We will give you an honest arrival window and explain what to do while you wait.
1. Make the area safe
Do not enter standing water if it may have reached outlets, appliances, an electrical panel, or other energized equipment. Keep children and pets away. If there is an immediate electrical, fire, structural, or medical danger, contact the appropriate emergency or utility service.
2. Stop the source only when it is safe
If you can safely reach a shutoff valve, stop the incoming water. If you are unsure, step away and ask for help. Do not put yourself at risk to protect materials.
3. Call Water Pro and describe what you see
Tell us where the water is coming from, when you noticed it, which rooms are affected, whether sewage may be involved, and whether there are electrical or access concerns. Crew availability, distance, weather, and road conditions affect arrival time. We will communicate the arrival window honestly and update you if it changes.
4. Document the conditions
When it is safe, take wide photos of affected rooms and close photos of visible damage. Save damaged items until your insurer tells you what documentation it needs, unless keeping them creates a safety or sanitation problem.
5. Move what you can without spreading contamination
Move dry valuables away from clean-water damage when it is safe. Do not carry items through sewage-affected areas, disturb visibly contaminated materials, or use a household vacuum to remove water.
6. Contact your insurer
Coverage depends on the cause of loss, policy terms, exclusions, deductible, and the insurer’s decision. Water Pro does not decide or guarantee coverage. With your authorization, we can provide photos, moisture readings, scope details, and progress documentation for the carrier to evaluate.
What Water Pro documents
Our goal is to help you through a difficult situation and leave your home better than we found it. We explain what we observe, what work is proposed, what remains uncertain, and what changes as materials are opened or conditions develop. Scope or price changes are documented and discussed before additional work proceeds.
Need help now?
Call 812-936-4230. Water Pro serves Bloomington and surrounding southern Indiana communities. We will listen first, explain the next safe step, and tell you when help can arrive.